Return & Refund Policy

Information about requesting a return, reporting an order problem, and refund processing.

Return Requests

If you would like to request a return, contact service@nadftyuop.com with your order number, the item involved, your reason for the request, and relevant photographs or videos where appropriate.

Return Eligibility

Returned products should generally be unused, in their original condition, and include original packaging and accessories where applicable. Eligibility may depend on the product, condition, reason for return, and applicable consumer law.

Incorrect, Damaged or Defective Products

If an item arrives damaged, defective, incomplete, or incorrect, please contact us promptly. Include photographs or videos that clearly show the issue and packaging where relevant.

Return Shipping

For preference-based returns, customers may be responsible for applicable return shipping costs. Where a confirmed problem results from our error, we will provide an appropriate resolution consistent with applicable requirements.

Refund Review

After an approved returned item is received and inspected, we will notify you regarding the outcome of the refund review. Approved refunds are issued to the applicable original payment method where possible.

Refund Processing

Once a refund has been issued, banks and payment providers may require additional processing time before the funds appear in your account.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed after processing, fulfillment, or shipment has begun.